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Frequently Asked Questions

Reduced carbon hybrid heating & cooling technology is here and finally accessible to everyone. And myHeatPump has the expertise to answer your questions and help you achieve true energy independence.

What is grid capacity?

In Ontario, you can take advantage of the net-metering programs offered by your Local Distribution Company (electricity utility company). Unfortunately, in some cases, it is possible that your area may soon be at capacity. If solar interests you, we strongly recommend that you speak to a mySolar Advisor sooner than later — we will apply for capacity on your behalf. In some areas, utility companies have already started rejecting homeowners who want to install solar due to grid capacity.

How long does it take to install solar?

The installation typically takes 1-2 days, and from start to finish, mySolar delivers projects over an average timeline of approximately ten weeks. Your project can be a little less or a little more — depending on the speed of your local municipality and electricity company.

Will the installation of solar damage my roof or cause leaks?

If installed incorrectly or if cheap materials are used, damage or leaks are possible. Fortunately, mySolar only uses certified and experienced solar installation technicians — our installation teams have an excellent track record with prior experience installing over 5,000 residential solar systems. We use RT-BUTYL flashing for installation, which essentially guarantees no possibility of leaks. Finally, all installations are backed by a 2-year workmanship warranty.

What if I need to replace my roof?

If your roof is old and requires replacement or repair, we strongly recommend making the repairs before installing your solar system. You can choose to replace the entire roof or replace only the section where the panels will be installed — leaving the rest of the roof for later. The great news is that solar panels help protect your roof and significantly extend its lifetime. If you choose to replace your roof later, the system will need to be removed and then reinstalled once the roof is replaced or repaired. The cost of uninstalling/reinstalling can add around $3,000 to your total cost.

If the grid goes down, does my power stay on?

Because of safety requirements, your home will also lose power in this situation. This is because regulations require your system to shut down immediately when the grid goes down.

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